About Baby and Doula Care Team

Baby & Doula Care is a trusted and inclusive agency proudly serving families in Orange County, Los Angeles, and San Francisco. Founded and led by Susy Caracas, a highly respected professional with over 18 years of experience in newborn and postpartum care, the agency offers expert support through a compassionate team of Postpartum Doulas, Newborn Care Specialists (NCS), Lactation Educators, and Baby Sleep Consultants.

Our mission is simple: to walk alongside parents during one of the most transformative times of their lives with gentle guidance, reliable care, and a heart-centered approach.

Every professional on our team is personally vetted by Susy, ensuring a high standard of excellence, warmth, and reliability in every home we serve.

All Baby & Doula Care Providers Undergo:

Comprehensive background checks
Verified professional references
Proof of current certifications and training

We Also Carefully Assess:

Warmth and communication style
Reliability and professionalism
Alignment with our values of inclusivity, compassion, and respectful care

When you invite Baby & Doula Care into your home, you’re not just hiring a provider, you’re welcoming a team that is committed to your well-being, invested in your family’s success, and honored to be part of your postpartum journey.

We are more than a service—we are your village.

Our Expertise & Credentials

At Baby & Doula Care, we are proud to offer professional, nurturing support backed by experience, training, and a deep passion for caring for families. Our team is made up of highly qualified and personally selected providers, each bringing their own strengths while upholding our agency’s values of compassion, trust, and excellence.

Our Team Includes:

Certified Postpartum Doulas
Certified Newborn Care Specialists (NCS)
Certified Lactation Educators (CLE)
Baby Sleep Consultants, trained in gentle, evidence-based approaches

Each member of our team is:

Professionally certified or extensively trained in their specialty
TrustLine registered or background-checked
CPR-certified and infant safety trained
Up to date on all recommended vaccinations, including Tdap and COVID-19
Carefully vetted by our founder, Susy Caracas, to ensure the highest standards of care, communication, and reliability

We also believe in continued growth. Our team receives regular mentorship, attends professional trainings, and stays up-to-date on the latest in postpartum recovery, infant care, lactation, and sleep.

Led by founder Susy Caracas, who holds multiple certifications, including from CAPPA and other respected institutions, our agency exists to bring both heart and skill into the homes of families across California.

About our Founder

Susy Caracas is the heart behind Baby & Doula Care. A proud single mother of two young adults, Susy brings over 18 years of experience in newborn and postpartum care and a lifelong passion for helping children grow, thrive, and be heard.
After years of hands-on service as a Certified Postpartum Doula, Certified Newborn Care Specialist, Certified Lactation Educator, and Baby Sleep Consultant, Susy founded this agency to expand her vision: creating a team of like-hearted professionals who could offer round-the-clock, trustworthy, and personalized support to families across California.
In 2024, Susy earned her Lactation Educator certification through CAPPA after 15 months of intensive study, training under IBCLC mentors, and hands-on evaluations. Her dedication to continued education, community mentorship, and empowering Spanish-speaking caregivers has made her a respected leader in the maternal-infant care field.
Today, as founder and mentor at Baby & Doula Care, Susy continues to pour her love and wisdom into every family, every Doula, Newborn Care Specialist, and every dream she helps support, because for her, this work is personal, powerful, and rooted in love.

In addition to her professional work, Susy has had the privilege of volunteering with organizations such as Latino Health Access, Postpartum Support International, and the Joy in Birthing Foundation, where she's supported underserved communities with care and compassion. She currently sits on the board as the Director of Community Affairs for the US Nanny Association, a position she's proudly held for the past four years.

Susy is also the co-founder of Cuidando Ángeles NCS LLC, where she helps provide accredited courses for Newborn Care Specialists in Spanish, empowering the next generation of Caregivers.

At Baby & Doula Care, the goal is simple: to create a nurturing and loving environment for families and their babies, offering them the tools, support, and confidence to thrive during the postpartum period.